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    Returns & Exchanges

    We gladly accept returns and exchanges within 10 days of receipt. The deadline for announcing the return of an item is a maximum of 24 hours from the receipt of the package. We do not accept returns of items that do not have the attached seal, are not in their original condition, have been worn, damaged or washed, with missing attached original tags packaging and other accessories received with the order or that show any signs of use.

    The merchandise must be returned in one mailing. We reserve the right to refuse multiple returns at different times from one order.

    We can exchange the item with another product of the same value or a different value.

    Please call our customer care team at +40723551771 or send an email to returns@cristallini.com for more information. The delivery time depends on the chosen product, if we have it in stock or if we need to manufacture it especially for you.

    If the customer wants to wait to exchange an item with another from a future collection, the amount already paid can remain in the customer’s account until such item is available for purchase.

    Custom made items cannot be exchanged or returned, but we guarantee you will love it and it will fit perfectly.

    Please note that we can only accept returns and exchanges using the following shipping companies: TNT, FEDEX, DHL, UPS with door-to-door delivery. The package must be sent from the same address with the original order and you must specify the reason for the return on the invoice. For more information please send an email at office@cristallini.com before sending the package.